Accessibility statement for

This accessibility statement explains how well the complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
Accessibility Requirements online service (in Finnish and Swedish)
Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible.

Content or features that are not yet accessible

  • Website has some inaccurate link texts. (WCAG 2.4.4)
  • Some alt-texts for pictures are not descriptive. (WCAG 1.1.1)
  • Website has a chat which uses colours to indicate the presence of customer service representatives. Same information is not available in written form. (WCAG 1.4.1)
  • Contrasts between some of the colours are too low. (WCAG 1.4.3)
  • There is no skip link to jump over blocks of content which are repeated on every page. There is no skip link to jump over difficult social media feeds. (WCAG 2.4.1)
  • Focus does not move logically in all of the pages. (WCAG 2.4.3)
  • Form fields do not have labels attached to them nor are required fields marked correctly for assistive technologies. Also, some forms can be sent even if they contain inaccurate information, such as wrongly written email address. (WCAG 3.3.1, WCAG 3.3.2)
  • Messages appear when some forms are sent or are attempted to be sent. These messages are not read to assistive technologies. (WCAG 4.1.3)
  • Not all page titles are descriptive. (WCAG 2.4.2)
  • There are areas on these pages where language is not marked correctly. (WCAG 3.1.2)
  • Website contains lists, which have unnecessary items (e.g. breadcrumb trail). Also, the hierarchy of headings is not always logical. (WCAG 1.3.1)
  • Website’s slideshow (carousel) has arrows in it (marked as links) which do not appear to do anything if the user uses an assistive technology to interpret the page. (WCAG 4.1.2)
  • The slideshow cannot be stopped or paused or hidden. (WCAG 2.2.2)

An effort will be made to correct the shortcomings listed in this statement during the next renewal of this website in 2021.

Accessibility requirements do not apply to certain content

The online service has links to videos published by Kansalaisneuvonta in Dreambroker. Dreambroker as a service is not fully accessible. Also, the videos are not fully accessible because their content is not described to users who use assistive technologies. Under the law, video content published prior to 23 September 2020 does not need to be made accessible retroactively.

How have we tested accessibility?

The observations in this accessibility statement are based on a third party assessment of whether the online service meets legal requirements.

Website was published in 2013.

This statement was prepared on 22 September 2020.
The statement was last updated on 23 September 2020.

Act on the Provision of Digital Services (306/2019) (In Finnish and Swedish)
Accessibility Requirements website (in Finnish and Swedish)